challenge
Promote better usability in the application through redesign and user flow adjustments.
Understanding system flows and rules
The application is divided into two fronts, one aimed at the Worker user (who is looking for services to work on, offering their knowledge to solve problems) and the Customer (who is looking for professionals who can solve problems, be it a leaky pipe, a roof repair, etc.).
In order to promote mutual trust between those involved, workers are asked to validate their data and send a selfie holding their document at the time of registration, avoiding fraud or misuse.
As the target audience that will use the system has varying levels of education, the application has a frequently asked questions page, where you can also send your questions, so that your experience in the application is not hampered.
Application interfaces present the same visual language as their components and design rules. However, they differ in base color according to the user profile. The worker will have the predominant blue color in his application, while purple will be the main color in the client’s.
Throughout the application, illustrations were used to facilitate and clarify the understanding of the items in question, promoting a form of communication and empathy beyond what is written.
We also seek to promote a Service History and Statement similar to banking interfaces, where the receipt or payment statement is presented.
